Privacy Policy

Who We Are & Contact Details

Controller: Omnivisus LLC

Registered Address: Omnivisus LLC, Beta Building, Oficina 6 Próspera ZEDE St. John’s Bay, Roatán, Islas de Bahia 34101 Honduras

Email (privacy matters): support@omnivisus.ai

Scope

This Policy applies to visitors, reviewers, registered users, and real estate agents/agencies who subscribe to our Services. Additional terms apply to subscribers (see our Terms & Conditions).

Categories of Personal Data We Process

• Account & Profile Data: name, display name, email, profile photo, password (hashed), language, country, professional details (for agents/agencies).
• Social Verification Data: limited data from social login providers (e.g., Google, Facebook) such as your public profile, email, and an authentication token/identifier. We do not receive your social password.
• Content You Provide: reviews, ratings, photos, comments, messages, and related metadata.
• Payment & Billing Data (Agents/Agencies): processed by Paddle; we receive billing contact details, subscription plan/status, currency, VAT/tax info, and transaction identifiers (we do not store card numbers).
• Usage & Device Data: IP address, timestamps, user agent, referrer, pages viewed, clicks, device/OS/browser info, and approximate location derived from IP.
• Cookies & Similar Technologies: session, preference, analytics, and security cookies. See “Cookies.”
• Support & Communications: inquiries and correspondence with us.

Sources of Personal Data

• You: when you register, submit reviews, subscribe, or contact support.
• Social Providers: if you choose social login for verification.
• Paddle: when you purchase/manage a subscription.
• Automatically: via cookies, logs, and analytics.

Purposes & Legal Bases (GDPR)

• Provide & Operate the Services — Art. 6(1)(b) (contract), Art. 6(1)(f) (legitimate interests): account creation, features, subscriptions.
• Social Verification & Anti-Fraud — Art. 6(1)(f): verify reviewers, reduce spam/fake reviews, prevent abuse.
• Payments & Subscriptions — Art. 6(1)(b), 6(1)(c): process payments, manage billing, taxes, compliance.
• Security & Integrity — Art. 6(1)(f): protect platform, investigate suspicious activity, enforce policies.
• Analytics & Improvements — Art. 6(1)(f): understand usage, improve features and performance.
• Communications — Art. 6(1)(b)/(f); marketing with consent — Art. 6(1)(a).
• Legal Compliance — Art. 6(1)(c).

Social Login & Verification

At the final step of posting a review, you may be asked to verify via a social provider (e.g., Google, Facebook). If you proceed, the provider shares limited account data and an authentication token/identifier. We use this to confirm you are a real person and to link your review to a verified account. You can disconnect social login in your account settings; we may retain minimal verification records to prevent abuse and preserve review integrity.

Paddle (Payments for Agents/Agencies)

Subscriptions for agents/agencies are processed by Paddle (which may act as Merchant of Record). Paddle collects and processes payment details, tax/VAT information, and fraud prevention data under its own terms. We receive limited billing metadata to provide your subscription.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, perform analytics, and protect the Service. Where required, we request consent via a cookie banner. You can adjust preferences in your browser and, where offered, in our cookie settings.

Retention

• Account & profile: while active and for a reasonable period thereafter (e.g., up to 24 months) for recordkeeping, dispute handling, and legal obligations.
• Reviews & public content: retained to preserve platform integrity; if you delete your account, we may anonymize your author identity while retaining review content where permitted.
• Billing records: kept per legal/tax obligations.
• Logs & security data: generally 12–24 months unless needed longer for investigations.

Sharing & Disclosure

• Processors/Service Providers: hosting, analytics, email delivery, anti-fraud, and payment processing (e.g., Paddle) under contracts and safeguards.
• Public Content: reviews, ratings, profile name, and photos you choose to make public.
• Legal & Safety: to comply with law, enforce our terms, respond to lawful requests, or protect rights and safety.
• Business Transfers: in a merger, acquisition, financing, or sale of assets with appropriate safeguards.

International Transfers

We are based in Próspera ZEDE, Roatán, Honduras, and may store/process data in countries outside your own, including outside the EEA/UK. Where GDPR applies, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and supplementary measures, or another lawful transfer mechanism.

Your Rights (EEA/UK & Similar Jurisdictions)

Subject to limits, you may have the right to access, rectify, erase, restrict, or object to processing, and to data portability. You may withdraw consent at any time where processing is based on consent. To exercise rights, contact support@omnivisus.ai. You can lodge a complaint with your local supervisory authority; we welcome the chance to resolve concerns first.

Children

Our Services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, contact us to request deletion.

Security

We implement administrative, technical, and organizational measures designed to protect personal data. However, no online service can guarantee absolute security.

Marketing Preferences

You can opt out of marketing emails by using the “unsubscribe” link in the message or contacting us at support@omnivisus.ai. Service and transactional emails are necessary and you may not be able to opt out.

Do Not Track

We currently do not respond to browser “Do Not Track” signals.

Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via the Service or by email. Your continued use after the effective date constitutes acceptance.

Contact

Questions? Email support@omnivisus.ai.