inmovoto.es

FAQ

Frequently Asked Questions

Answers to the most common questions about inmovoto.es - how it works for users, agents and agencies, and how we keep the market transparent and fair.

General Questions

What’s the buzz about?

inmovoto.es is inspired by the way bees work: honest, organised and essential to a healthy ecosystem. That is exactly what we feel today’s real-estate market is missing - and what we are here to rebuild. We are a professional integrity platform bringing clarity, fairness and trust into a chaotic industry. We verify activity where possible, structure reputations responsibly, and give both clients and professionals the tools to navigate the market with confidence. No one can buy visibility. No one can manipulate placement. No one can pay to remove ratings. Every interaction must be earned. With structured precision, inmovoto.es reveals real experience, real behaviour and real results - helping clients choose based on facts, transparency and proven professionalism, not luck. We built inmovoto.es from scratch. We don’t scrape old data. We don’t import outdated reviews. We focus on the truth of the market as it works today. A better market needs both sides: clients sharing their experiences - and professionals ready to show their work. Together we build a real-estate ecosystem where honesty wins, professionalism stands out, and trust becomes the new standard.

What is inmovoto.es?

inmovoto.es is a transparency platform for real estate. We authenticate activity where possible, present professional histories clearly, and help clients make safer decisions without bias or manipulation. Professional visibility cannot be bought.

What is the Professional Score?

The Professional Score evaluates professional service only - never personality. It is structured across five categories: • Communication • Transparency & Reliability • Professional Competence • Coordination & Handling • Financial Clarity (optional). Each category includes star ratings, percentages, predefined Experience Bubbles and optional comments. If a category isn’t relevant, it is excluded from the score.

What is the inmovoto.es Precision Bar™?

The inmovoto.es Precision Bar™ is our next-generation rating tool designed to replace outdated, emotional 1–5 star systems. It combines classic 5-star simplicity, modern half-star precision, percentage scoring for clarity, category-based structure, dynamic explanations and Experience Bubbles for clean, consistent feedback. It can be used as easily as any star rating, but offers more accuracy for those who want detail. This gives clients a clear way to describe their experience and provides professionals with a fair, balanced evaluation.

What are Experience Bubbles?

Experience Bubbles are short, predefined service statements that help clients describe their experience quickly and professionally. They keep reviews structured, focused on service and aligned with privacy rules. Comments are optional.

What is the inmovoto.es Career Passport™?

The inmovoto.es Career Passport™ is a timeline of each professional’s real-estate career, including current and former agencies, reviews tied to the correct periods, and authenticated sales and rentals where available. History cannot be reset or hidden. It provides a transparent, factual representation of a professional’s journey - a true, living CV that follows them throughout their career.

How does inmovoto.es handle privacy?

inmovoto.es processes information directly related to professional activity, including name, professional licence or NIF/NIE where appropriate, public or professional contact details, verified work history and professional performance indicators. Private or irrelevant personal data is not displayed. Sensitive or inappropriate content in reviews is moderated or removed. Reviewer identities are verified privately but never made public. All data handling follows GDPR and Spanish data-protection requirements.

For Users

Why should users use inmovoto.es?

Choosing a trustworthy real-estate professional is difficult. inmovoto.es helps users evaluate service quality through structured scoring, authenticated activity and transparent histories. You gain clarity, protection and confidence.

Who can leave a review?

Anyone who genuinely interacted with a professional: buyers, sellers, renters, landlords, investors, viewers and anyone who communicated with an agent. Identities are verified privately. Public anonymity remains protected.

How do reviews work?

Each review includes category ratings, Experience Bubbles, optional comments and an overall experience score. Reviews pass identity checks, behavioural checks and manual review if needed.

What is Financial Clarity?

Financial Clarity is an optional category asking whether pricing or costs were explained clearly. It is collapsed by default and only rated if relevant. If untouched, it does not affect the score.

Can professionals reply to reviews?

Yes. This ensures fairness, transparency and accountability. Reviews with comments can be replied to by any authenticated professional. Bubble-only reviews can be replied to by Pro professionals or Pro agencies.

How does inmovoto.es help me find the right professional?

inmovoto.es offers a matching system that connects you with a professional who fits your needs - based on location, service type and proven professional performance. Whether you are selling, buying, renting out your home or looking for long-term rental guidance, we match you with a suitable professional in your area. Professionals on the other side choose to receive and handle new enquiries, ensuring you connect with someone ready to assist.

For Agents

How do I claim my profile?

Enter your professional email. If a profile exists, you claim it after verification.

What is included in a Free account?

Free includes a visible public profile, your Professional Score, equal visibility for all agents, reply rights for reviews with comments and agency connection. Free professionals are fully represented without disadvantage.

What does Pro include?

Pro unlocks tools - not visibility or ranking. You receive an advanced digital business card (with agency branding, portfolio, social links and QR), authenticated review invitations, the ability to reply to bubble-only reviews, agent-to-agent ratings, a portfolio for listings and authenticated sales, an extended bio and video introduction, magic-link tools, included monthly leads and access to the Lead Marketplace, plus improved workflow and presentation tools. Pro helps professionals work efficiently, present themselves clearly and build trust - without affecting search placement.

How do leads work?

Leads are matched based on location, service type, language, availability, Professional Score and user preferences. Matching does not depend on payment. Pro includes a number of leads monthly as a convenience. All authenticated professionals can purchase individual leads, but this does not affect visibility or ranking. Purchasing a lead provides access only to that specific user conversation.

What is the inmovoto.es Leads?

The inmovoto.es Leads is a controlled, transparent environment where authenticated real-estate professionals can access real user enquiries that match their expertise and service area. It is available to all authenticated agents and agencies, uses matching based on user needs rather than payment or placement, offers no visibility boosts or ranking manipulation, and ensures each lead is offered to the best-suited professionals. Purchased leads grant access only to that specific user.

What are Agent-to-Agent Ratings?

Agent-to-Agent Ratings are a professional-only feature available to Pro agents and Pro agencies. These ratings are visible only to professionals (not users), based strictly on professional cooperation, tied to clear service behaviours, ID-verified, moderated for safety and compliance, and not used for public ranking. They help improve cooperation, professionalism and team dynamics - without influencing public visibility.

For Agencies

What does a Free Agency profile include?

Free agencies get a public profile, standard logo, address and contact details, one authenticated admin, the ability to confirm or deny agent connections, reply rights to reviews with comments, unlimited connected agents and basic digital business cards. Free agencies have full visibility and equal search presence.

What does a Pro Agency include?

Pro unlocks advanced tools for transparent, modern operation - never visibility or ranking changes. Pro includes an enhanced profile layout and branding, an about us/bio section, video presentation, an agency portfolio (authenticated sales, rentals and direct verified listings), full digital business cards for all agents, reply rights to all review types, multiple admins, agent sponsorship billing, magic-link tools for listings, open houses and business cards, and role-based admin features. Pro adds efficiency, organisation and modern brand presence - not algorithmic influence.

Can agencies upload listings?

Only Pro agencies may upload their contracted direct listings, which are manually verified by inmovoto.es.

How do agent–agency connections work?

Agent–agency connections require mutual confirmation. When an agent requests a connection, the agency must confirm. When an agency requests a connection, the agent must confirm. If one party rejects, the relationship is labelled “Disputed Affiliation”. This prevents false claims and protects users.

What happens when an agent leaves?

When an agent leaves, updates happen instantly: the agent becomes “Former Agent”, the agency timeline updates, reviews and activity remain tied to the correct period, sponsorship ends, and the digital business card downgrades to Free unless the agent remains Pro. Professional history remains intact and cannot be reset.

Legal & Compliance

Legal & Compliance Note

inmovoto.es is designed with a strong commitment to privacy, fairness and responsible data handling. We process only professional information, verify reviewers privately, and apply structured moderation to maintain safety and accuracy. Our approach follows the established standards for professional review platforms in Europe: clear purpose, appropriate identity verification, structured moderation, transparent profiles and strict separation between professional and personal data. We continually review our practices with legal and technical specialists to ensure that inmovoto.es meets high expectations for privacy protection, user safety and professional integrity.